Information and policies

Policies and procedures

Here you can view Forge’s current policies and procedures, with further key documents added as they become available.

Current document

This document sets out Forge’s current policies and procedures. You can read it online or download a copy for your records.

Published policy document

Download Forge’s privacy notice, complaints policy and terms of business below.

How Forge collects, uses and protects personal information.

How to raise a concern or make a complaint with Forge.

The terms that explain how Forge works with families and professionals.

If you have a question about a policy or need information in a different format, please get in touch.